{"text_format":"1","workbook":"xlsx","n_sheets":6,"sheets":["General","A-Initial report","B-Intermediate report","Menus (sheet to hide)","Cell links","C-Final report"],"not_rendered":{"charts":0,"images":0,"macros":1,"external_links":0,"defined_names":29,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"General","index":0,"n_rows":18,"n_cols":7,"rows_kept":18,"cut":false,"hidden":false,"merged":[[1,0,2,12],[13,4,13,5],[16,4,16,5],[7,1,8,12],[14,4,15,5],[16,6,16,12],[14,6,15,12],[7,0,8,0],[4,2,5,12],[17,6,17,12],[12,4,12,5],[12,6,12,12],[13,6,13,12],[13,0,13,1]]}
[]
["Major Incident Report - INSTRUCTIONS TO FILL OUT THE TEMPLATE"]
[]
[]
["0.",null,"Please enable VBA macros to ensure the correct functioning of the tool: File -> Options -> Trust Center -> Trust Center Settings -> Enable all macros -> OK. You may need to close Excel and open the file again."]
[]
[]
["1.","Payment service providers should fill out the relevant section of the template, depending on the reporting phase they are in: section A for the initial report, section B for intermediate reports and section C for the final report. Payment service providers should use the same file when submitting the initial, intermediate and final reports related to the same incident. All fields are mandatory, unless it is clearly specified otherwise."]
[]
[]
["2.","Please, select the type of report:"]
[]
[null,null,"Type of report submitted","Report that is being submitted","Deadlines",null,"Explanatory notes"]
[null,null,"Initial report ",null,"within 4 hours after classification",null,"The initial report is the first notification that the PSP submits to the competent authority in the home Member State."]
[null,null,"Intermediate report ",null,"maximum of 3 working days from the submission of the initial report",null,"The intermediate report provides a more detailed description of the incident and its consequences. It is an update of the initial report (and where applicable to a previous intermediate report) on the same incident. It informs the competent authority in the home Member State that regular activities have been recovered and business is back to normal."]
[]
[null,null,"Final report",null,"within 20 working days after the submission of the intermediate report",null,"The final report is the last report the PSP will send on the incident since, i) a root cause analysis has already been carried out and estimations can be replaced with real figures or ii) the incident is not considered major anymore and need to be reclassified."]
[null,null,"Incident reclassified as non-major",null,null,null,"An incident reclassified as non-major refers when it does not longer fulfil the criteria to be considered major and is not expected to fulfil them before it is solved. PSPs should explain the reasons for this reclassification."]

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[]
["Major Incident Report"]
[]
[]
[null,"Initial report ",null,null,null,null,null,null,"Initial report"]
[]
[null,"Report date (DD/MM/YYYY)",null,null,null,"Time (HH:MM)"]
[null,"Incident reference code"]
[null,null,null,null,null,null,null,null,null,null,null,null,true]
[]
[null,"A - Initial report"]
[null,"A 1 - GENERAL DETAILS"]
[null,"Type of report"]
[null,"Type of report"]
[null,"Affected payment service provider (PSP)"]
[null,"PSP name"]
[null,"PSP national identification number"]
[null,"Head of group, if applicable"]
[null,"Country / countries affected by the incident"]
[null,"Primary contact person",null,null,"E-mail",null,null,null,null,"Telephone"]
[null,"Secondary contact person",null,null,"E-mail",null,null,null,null,"Telephone"]
[null,"Reporting entity (complete this section if the reporting entity is not the affected PSP in case of delegated reporting)",null,null,null,null,null,null,null,null,null,null,null,null,null," "]
[null,"Name of the reporting entity"]
[null,"National identification number"]
[null,"Primary contact person",null,null,"E-mail",null,null,null,null,"Telephone"]
[null,"Secondary contact person",null,null,"E-mail",null,null,null,null,"Telephone"]
[null,"A 2 - INCIDENT DETECTION and CLASSIFICATION"]
[null,"Date and time of detection of the incident (DD/MM/YYYY HH:MM)"]
[null,"Date and time of classification of the incident (DD/MM/YYYY HH:MM)"]
[null,"The incident was detected by",null,null,"If 'Other', please specify:",null,null,null,null,null,null,null,null,"payment service user"]
[null,"Type of Incident"]
[null,"Criteria triggering the major incident report"]
[null,"A short and general description of the incident"]
[null,"Impact in other EU Member States, if applicable"]
[null,"Reporting to other authorities",null,null,"If 'Yes', please specify:"]
[null,"Reasons for late submission of the initial report"]

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[]
["Major Incident Report"]
[]
[]
[null,"Intermediate report",null,null,null,null,null,null,"Intermediate report"]
[]
[null,"Report date (DD/MM/YYYY)",null,null,null,"Time (HH:MM)"]
[null,"Incident reference code"]
[]
[]
[]
[null,"B - Intermediate report"]
[null,"B 1 - GENERAL DETAILS"]
[null,"More detailed description of the incident:"]
[null,"What is the specific issue?"]
[null,"How did the incident start?"]
[null,"How did it evolve? "]
[null,"What are the consequences (in particular for payment service users)?"]
[null,"Was the incident communicated to payment service users?",null,null,"If 'Yes', please specify:"]
[null,"Was it related to a previous incident/s?",null,null,"If 'Yes', please specify:"]
[null,"Were other service providers/third parties affected or involved?",null,null,"If 'Yes', please specify:"]
[null,"Was crisis management started (internal and/or external)?",null,null,"If 'Yes', please specify:"]
[null,"Date and time of beginning of the incident \n(if already identified) (DD/MM/YYYY HH:MM)"]
[null,"Date and time when the incident was restored or is expected to be restored (DD/MM/YYYY HH:MM)"]
[null,"Functional areas affected"]
[null,null,null,null,null,"If 'Other', please specify:"]
[null,"Changes made to previous reports"]
[null,"B 2 - INCIDENT CLASSIFICATION / INFORMATION ON THE INCIDENT"]
[null,"Transactions affected (2) ","Impact level",null,null,null,null,null,null,null,null,null,null,"> 10 % of regular level of transactions and > EUR100,000"]
[null,null,"Number of transactions affected",null,null,null,null,null,null,null,null,null,null,"> 25 % of regular level of transactions or > EUR5M"]
[null,null,"As a % of regular number of transactions",null,null,null,null,null,null,null,null,null,null,"none of the above"]
[null,null,"Value of transactions affected in EUR"]
[null,null,"Duration of the incident (only applicable to operational incidents)"]
[null,null,"Comments:"]
[null,"Payment service users affected (3)","Impact level",null,null,null,null,null,null,null,null,null,null,"> 5,000 and > 10 % payment service users"]
[null,null,"Number of payment service users affected",null,null,null,null,null,null,null,null,null,null,"\n> 50,000 or > 25 % payment service users"]
[null,null,"As a % of total payment service users",null,null,null,null,null,null,null,null,null,null,"none of the above"]
[null,"Breach of security of network or information systems"]
[null,null,"Describe how the network or information systems have been affected"]
[]
[null,"Service downtime",null,null,"Days:",null,"Hours: ",null,"Minutes:",null,null,null,null,"> 2 hours"]
[null,null,"Total service downtime:",null,null,null,null,null,null,null,null,null,null,"< 2 hours"]
[null,"Economic impact","Impact level",null,null,null,null,null,null,null,null,null,null,"> Max (0,1 % Tier-1 capital, EUR200,000) or > EUR5,000,000"]
[null,null,"Direct costs in EUR ",null,null,null,null,null,null,null,null,null,null,"none of the above"]
[null,null,"Indirect costs in EUR "]
[null,"High level of internal escalation"]
[null,null,"Describe the level of internal escalation of the incident,\nindicating if it has triggered or is likely to trigger a crisis mode (or equivalent) and if so, please describe"]
[]
[null,"Other PSPs or relevant infrastructures potentially affected"]
[null,null,"Describe how this incident could affect other PSPs\nand/or infrastructures"]
[]
[null,"Reputational impact",null,"                        "]
[null,null,"Describe how the incident could affect the reputation of the PSP (e.g. media coverage, publication of legal actions or infringements of law...)"]
[]
[null,"B 3 - INCIDENT DESCRIPTION"]
[null,"Type of Incident"]
[null,"Cause of incident"]
[]
[]
[]
[]
[]
[null,null,null,null,"If 'Other', please specify:"]
[]
[null,"Was the incident affecting you directly, or indirectly through a service provider?",null,null,"If 'Indirectly', please provide the service provider's name:"]
[null,"B 4 - INCIDENT IMPACT"]
[null,"Overall impact"]
[]
[null,"Commercial channels affected"]
[]
[]
[null,null,"If 'Other', please specify:"]
[null,"Payment services affected"]
[]
[]
[]
[null,"B 5 - INCIDENT MITIGATION"]
[null,"Which actions/measures have been taken so far or are planned to recover from the incident?"]
[null,"Have the Business Continuity Plan and/or Disaster Recovery Plan been activated?"]
[null,"If so, when? (DD/MM/YYYY HH:MM)"]
[null,"If so, please describe "]

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["Individual","Payment service user","Operational","AT","Actual figure","Directly","Yes","Transactions affected","Yes","Yes","Malicious action","Process failure","System failure","Human error","External event","Other","< 1 hour","Direct costs",null,"Yes",null,null,null,"< 2 hours","Highly effective",null,"Final report","Lower impact level (>10% of the regular level of transactions or >EUR 500,000)","Lower impact level (>5000 or >10% payment service users)",">Max (0.1% Tier-1 capital, EUR 200,000)"]
["Consolidated","Internal organisation","Security","BE","Estimation","Indirectly","No","Payment service users affected","No","No","Malicious code","Deficient monitoring and control","Hardware failure","Unintended","Failure of a supplier/technical service provider",null,">= 1 hour","Indirect costs",null,"Yes, and crisis mode (or equivalent) is likely to be called upon",null,null,null,">= 2 hours","Moderately effective",null,"Incident reclassified as non-major ","Higher impact level (>25% of regular level of transactions or >EUR 15,000,000)","Higher impact level (>50,000 or >25% payment service users)",">EUR 5,000,000"]
[null,"External organisation","Not yet known","BG","Not yet available",null,"High level of internal escalation","Service downtime",null,"Original controls were not cancelled or weakened at any time during the incident","Information gathering","Communication issues","Network failure","Inaction","Force majeure",null,null,null,null,"No",null,null,null,null,"Not effective",null,null,"None of the above","None of the above","None of the above"]
[null,"Other",null,"CY",null,null,null,"Breach of security measures",null,null,"Intrusions","Operations","Database issues","Insufficient resources","Others (please specify) ",null,null,null,null,null,null,null,null,null,"Not yet available"]
[null,null,null,"CZ",null,null,null,"Economic impact",null,null,"Distributed/Denial of service attack (D/DoS)","Change management","Software/application failure","Others (please specify) "]
[null,null,null,"DE",null,null,null,"High level of internal escalation",null,null,"Deliberate internal actions","Inadequacy of internal procedures and documentation","Physical damage"]
[null,null,null,"DK",null,null,null,"Other PSPs or relevant infrastructures potentially affected",null,null,"Deliberate external physical damage","Recovery","Others (please specify) "]
[null,null,null,"EE",null,null,null,"Reputational impact",null,null,"Information context security","Others (please specify) "]
[null,null,null,"ES",null,null,null,null,null,null,"Fraud"]
[null,null,null,"FI",null,null,null,null,null,null,"Others (please specify) "]
[null,null,null,"FR"]
[null,null,null,"GB",null,null,null,null,null,null,"Malicious action","malic"]
[null,null,null,"GR",null,null,null,null,null,null,"Process failure","p_failure"]
[null,null,null,"HR",null,null,null,null,null,null,"System failure","syst_fail"]
[null,null,null,"HU",null,null,null,null,null,null,"Human error","human"]
[null,null,null,"IE",null,null,null,null,null,null,"External event","external"]
[null,null,null,"IS",null,null,null,null,null,null,"Others (please specify) "]
[null,null,null,"IT"]
[null,null,null,"LT"]
[null,null,null,"LU"]
[null,null,null,"LV"]
[null,null,null,"MT"]
[null,null,null,"NL"]
[null,null,null,"NO"]
[null,null,null,"PL"]
[null,null,null,"PT"]
[null,null,null,"RO"]
[null,null,null,"SE"]
[null,null,null,"SI"]
[null,null,null,"SK"]

{"sheet":"Cell links","index":4,"n_rows":146,"n_cols":5,"rows_kept":146,"cut":false,"hidden":true,"merged":[]}
["Sheet","Cell","Option","Value","Type"]
["Start","Initial report"]
["Start","Intermediate report"]
["Start","Final report"]
["Initial report","Criteria tiggering main event","Transaction affected"]
["Initial report","Criteria tiggering main event","Payment service users affected"]
["Initial report","Criteria tiggering main event","Service downtime"]
["Initial report","Criteria tiggering main event","Breach of security measures"]
["Initial report","Criteria tiggering main event","Economic impact"]
["Initial report","Criteria tiggering main event","High level of internal escalation"]
["Initial report","Criteria tiggering main event","Other PSPs or relevant infrastructures potentially affected"]
["Initial report","Criteria tiggering main event","Reputational impact"]
["Initial report","Type of report",null,null,"dropdown"]
["Initial report","Country affected","AT"]
["Initial report","Country affected","BE"]
["Initial report","Country affected","BG"]
["Initial report","Country affected","CY"]
["Initial report","Country affected","CZ"]
["Initial report","Country affected","DE"]
["Initial report","Country affected","DK"]
["Initial report","Country affected","EE"]
["Initial report","Country affected","ES"]
["Initial report","Country affected","FI"]
["Initial report","Country affected","FR"]
["Initial report","Country affected","LI"]
["Initial report","Country affected","GR"]
["Initial report","Country affected","HR"]
["Initial report","Country affected","HU"]
["Initial report","Country affected","IE"]
["Initial report","Country affected","IS"]
["Initial report","Country affected","IT"]
["Initial report","Country affected","LT"]
["Initial report","Country affected","LU"]
["Initial report","Country affected","LV"]
["Initial report","Country affected","MT"]
["Initial report","Country affected","NL"]
["Initial report","Country affected","NO"]
["Initial report","Country affected","PL"]
["Initial report","Country affected","PT"]
["Initial report","Country affected","RO"]
["Initial report","Country affected","SE"]
["Initial report","Country affected","SI"]
["Initial report","Country affected","SK"]
["Initial report","Incident detected by",null,null,"dropdown"]
["Initial report","Type of incident",null,null,"dropdown"]
["Initial report","Reporting to other authorities",null,null,"dropdown"]
["Intermediate report","Communicated to ps users",null,null,"dropdown"]
["Intermediate report","Previous incident",null,null,"dropdown"]
["Intermediate report","Other service providers",null,null,"dropdown"]
["Intermediate report","Crisis management started",null,null,"dropdown"]
["Intermediate report","Functional areas affected","Authentication/Authorisation"]
["Intermediate report","Functional areas affected","Clearing"]
["Intermediate report","Functional areas affected","Indirect settlement"]
["Intermediate report","Functional areas affected","Communicaton"]
["Intermediate report","Functional areas affected","Direct settlement"]
["Intermediate report","Functional areas affected","Other"]
["Intermediate report","Transaction affected",null,null,"dropdown"]
["Intermediate report","As a perc of regular number",null,null,"dropdown"]
["Intermediate report","Value of transactions",null,null,"dropdown"]
["Intermediate report","Duration value",null,null,"dropdown"]
["Intermediate report","Duration",null,null,"dropdown"]
["Intermediate report","Number of users affected",null,null,"dropdown"]
["Intermediate report","As a perc of total users",null,null,"dropdown"]
["Intermediate report","Total service downtime",null,null,"dropdown"]
["Intermediate report","Direct costs",null,null,"dropdown"]
["Intermediate report","Indirect costs",null,null,"dropdown"]
["Intermediate report","Breach security measures",null,null,"dropdown"]
["Intermediate report","Service dowtime",null,null,"dropdown"]
["Intermediate report","Economic impact",null,null,"dropdown"]
["Intermediate report","High level of internal escalation",null,null,"dropdown"]
["Intermediate report","Other psps",null,null,"dropdown"]
["Intermediate report","Reputational impact",null,null,"dropdown"]
["Intermediate report","Type of incident",null,null,"dropdown"]
["Intermediate report","Cause of incident","Under investigation",false]
["Intermediate report","Cause of incident","Malicious actions",false]
["Intermediate report","Cause of incident","Process failure",false]
["Intermediate report","Cause of incident","System failure",false]
["Intermediate report","Cause of incident","Human error",false]
["Intermediate report","Cause of incident","External events",false]
["Intermediate report","Cause of incident","Other",false]
["Intermediate report","Incident affecting directly",null,null,"dropdown"]
["Intermediate report","Overall impact","Integrity",false]
["Intermediate report","Overall impact","Availability",false]
["Intermediate report","Overall impact","Confidentiality",false]
["Intermediate report","Overall impact","Authenticity",false]
["Intermediate report","Commercial channels affected","Branches",false]
["Intermediate report","Commercial channels affected","E-banking",false]
["Intermediate report","Commercial channels affected","E-commerce",false]
["Intermediate report","Commercial channels affected","Telephone banking",false]
["Intermediate report","Commercial channels affected","Mobile banking",false]
["Intermediate report","Commercial channels affected","ATMs",false]
["Intermediate report","Commercial channels affected","Point of sale",false]
["Intermediate report","Commercial channels affected","Other",false]
["Intermediate report","Payment services affected","Cash placement on a payment account",false]
["Intermediate report","Payment services affected","Cash withdrawal from a payment account",false]
["Intermediate report","Payment services affected","Operations required for operating a payment account",false]
["Intermediate report","Payment services affected","Acquiring of payment instruments",false]
["Intermediate report","Payment services affected","Credit transfers",false]
["Intermediate report","Payment services affected","Direct debits",false]
["Intermediate report","Payment services affected","Card payments",false]
["Intermediate report","Payment services affected","Issuing of payment instruments",false]
["Intermediate report","Payment services affected","Money remittance",false]
["Intermediate report","Payment services affected","Payment initiation services",false]
["Intermediate report","Payment services affected","Account information services",false]
["Intermediate report","BCP activated",null,null,"dropdown"]
["Final report","Original controls back",null,null,"dropdown"]
["Final report","Info shared with other psps",null,null,"dropdown"]
["Final report","Legal actions taken",null,null,"dropdown"]
["Final report","Effectiveness actions",null,null,"dropdown"]
["Final report","Options Malicious action"]
["Final report","Options Process failure"]
["Final report","Options System failure"]
["Final report","Options Human error"]
["Final report","Options External event"]
["Final report","Options Malicious","Malicious code",{"$error":"#N/A"}]
["Final report","Options Malicious","Information gathering",{"$error":"#N/A"}]
["Final report","Options Malicious","Intrusions",{"$error":"#N/A"}]
["Final report","Options Malicious","Distributed/Denial of service attack (D/DoS)",{"$error":"#N/A"}]
["Final report","Options Malicious","Deliberate internal actions",{"$error":"#N/A"}]
["Final report","Options Malicious","Deliberate external physical damage",{"$error":"#N/A"}]
["Final report","Options Malicious","Information content security",{"$error":"#N/A"}]
["Final report","Options Malicious","Fraud",{"$error":"#N/A"}]
["Final report","Options Malicious","Other",{"$error":"#N/A"}]
["Final report","Options Process failure","Deficient monitoring and control",{"$error":"#N/A"}]
["Final report","Options Process failure","Communication issues",{"$error":"#N/A"}]
["Final report","Options Process failure","Improper Operations",{"$error":"#N/A"}]
["Final report","Options Process failure","Inadequate Change management",{"$error":"#N/A"}]
["Final report","Options Process failure","Inadequacy of internal procedures and documentation",{"$error":"#N/A"}]
["Final report","Options Process failure","Recovery issues",{"$error":"#N/A"}]
["Final report","Options Process failure","Other",{"$error":"#N/A"}]
["Final report","Options System failure","Hardware failure",{"$error":"#N/A"}]
["Final report","Options System failure","Network failure",{"$error":"#N/A"}]
["Final report","Options System failure","Database issues",{"$error":"#N/A"}]
["Final report","Options System failure","Software/application failure",{"$error":"#N/A"}]
["Final report","Options System failure","Physical damage",{"$error":"#N/A"}]
["Final report","Options System failure","Other",{"$error":"#N/A"}]
["Final report","Options Human error","Unintended",{"$error":"#N/A"}]
["Final report","Options Human error","Inaction",{"$error":"#N/A"}]
["Final report","Options Human error","Insufficient resources",{"$error":"#N/A"}]
["Final report","Options Human error","Other",{"$error":"#N/A"}]
["Final report","Options External event","Failure of a supplier/technical service provider",{"$error":"#N/A"}]
["Final report","Options External event","Force majeure",{"$error":"#N/A"}]
["Final report","Options External event","Other",{"$error":"#N/A"}]
["Final report","Type of report",null,null,"dropdown"]
["Intermediate report","Transaction affected thresholds",null,null,"dropdown"]
["Intermediate report","PSU affected thresholds",null,null,"dropdown"]

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[]
["Major Incident Report"]
[]
[]
[null,"Please select the type of report:",null,null,null,null,null,null,"Final report"]
[null,"Please describe:"]
[null,"(applicable for incidents reclassified as non-major)"]
[]
[]
[]
[null,"Report date (DD/MM/YYYY)",null,null,null,"Time (HH:MM)"]
[null,"Incident reference code "]
[]
[]
[]
[null,"C - Final report"]
[null,"If no intermediate report has been sent, please complete also section B"]
[null,"C 1 - GENERAL DETAILS"]
[null,"Update of the information from the initial report and the intermediate report(s)"]
[null,"Changes made to previous reports"]
[null,"Any other relevant information"]
[null,"Are all original controls in place?"]
[null,"If “No”, specify which controls and the additional period required for \ntheir restoration"]
[null,"C 2 - ROOT CAUSE ANALYSIS AND FOLLOW UP"]
[null,"What was the root cause (if already known)?",null,{"$f":"IFERROR((VLOOKUP(C25,'Menus (sheet to hide)'!$K$12:$L$17,2,0)),\"\")","v":""}]
[]
[null,"Please specify:"]
[null,null,"If 'Other', please specify:"]
[null,"Other relevant information on the root cause"]
[null,"Main corrective actions/measures taken or planned to prevent the incident from happening again in the future, if already known"]
[null,"C 3 - ADDITIONAL INFORMATON"]
[null,"Has the incident been shared with other PSPs for information purposes?"]
[null,null,"If 'Yes', please provide details:"]
[null,"Has any legal action been taken against the PSP?"]
[null,null,"If 'Yes', please provide details:"]
[null,"Assessment of the effectiveness of the action taken"]
[null,null,"Please provide details:"]