Plzeň regional office

Out-of-Prague offices of CNB departments, specifically the Plzeň Operational Division of the Cash and Payments Department, the Plzeň Payment Services and Currency Exchange Inspection Unit of the Payment Services and Currency Exchange Supervision Division, which carries on selected supervisory activities of the Financial Market Supervision Department II, and the Insurance Intermediary and Tied Agent Registration Unit of the Retail Distribution Supervision Division, which carries on selected registration activities of the Financial Market Supervision Department II, are located at the Plzeň regional office.

The Plzeň Operational Division and both units are located in the CNB building in Plzeň at the following address:
Husova 10
305 67 Plzeň

Postal address:
Na Příkopě 28
115 03 Praha 1
tel.: 224 411 111
fax: 224 412 404

Plzeň Operational Division of the Cash and Payments Department

Opening hours
Monday to Friday: 7.30 a.m. – 2.00 p.m.

tel.: 705 586 540
tel.: 377 174 205

Responsible for

  • executing payments
  • maintaining accounts of the state budget and other clients and state financial assets and liabilities accounts, including cash operations on those accounts

We wish to inform our clients and the public that the CNB’s cash office at this location closed down permanently on 1 November 2024.

Services for clients – deposits and withdrawals of banknotes and coins, including foreign currency, can be made by clients at the CNB headquarters in the Prague branch and at CNB regional offices in Hradec Králové, Brno or Ostrava.

Services for the public – the exchange of damaged banknotes and coins will continue to be available at the cash desks of commercial banks, which are required by law to provide this service. In the case of the exchange of invalid banknotes, the public can use the CNB’s services in Prague, Brno, Ostrava and Hradec Králové. They can either visit the relevant branch in person or send the invalid banknotes by post.

The CNB will continue to provide non-cash services to its clients at this location until the end of 2026. After this date, it will communicate with clients and handle their requests almost entirely via a web interface, enhancing and expediting cashless services across all regions.

Plzeň Payment Services and Currency Exchange Inspection Unit of the Payment Services and Currency Exchange Supervision Division

Responsible for

  • performing on-site supervision of electronic money institutions, foreign electronic money institutions operating in the Czech Republic through a branch or other permanent presence, small-scale electronic money issuers, payment institutions, foreign payment institutions operating in the Czech Republic through a branch or other permanent presence, small-scale payment service, account information service providers, foreign account information service providers operating in the Czech Republic through a branch or other permanent presence, dynamic currency conversion providers and bureaux de change

Insurance Intermediary and Tied Agent Registration Unit

Tel. 377 174 204

Responsible for

  • performing authorisation and registration activities under Act No. 170/2018 Coll., on Insurance and Reinsurance Distribution, as amended (hereinafter the “AoIRD”), relating to the provision and extension of independent intermediary licences, including entries of changes in the register and removals from the register upon notification; doing likewise in respect of tied agents and supplementary insurance intermediaries
  • making changes to entries in the register in respect of independent intermediaries under Act No. 427/2011 Coll., on Supplementary Pension Savings, as amended (hereinafter the “AoSPS”); extending independent intermediary licences
  • making entries or changes to entries of tied agents of an investment intermediary, an investment firm, a management company or a foreign entity providing investment services in the Czech Republic in the list of tied agents; removing tied agents from the list upon request or notification; extending tied agent licences
  • making entries or changes to entries of tied agents of a pension management company and tied agents of an independent intermediary under the AoSPS in the register of tied agents; removing tied agents from the register upon request or notification; extending tied agent licences
  • making entries or changes to entries of tied agents under Act No. 257/2016 Coll., on Consumer Credit, as amended (hereinafter the “AoCC”), and intermediaries of specific-purpose consumer credit in the register, removing them from the register upon notification and extending licences of non-bank consumer credit providers, independent intermediaries, tied agents and intermediaries of specific-purpose consumer credit
  • making entries or changes to entries of authorised representatives under Act No. 370/2017 Coll., on the Payment System, as amended, in the list of payment institutions and the list of electronic money institutions and removing them from the list upon notification
  • making entries or changes to entries of distributors of the pan-European personal pension product in the list of distributors of the pan-European personal pension product under Act No. 91/2022 Coll., on the Pan-European Personal Pension Product and the Amendment of Related Acts, as amended, and removing them from the list upon notification
  • extending investment intermediary licences
  • renewing entries of foreign investment funds in the list under Article 597 of Act No. 240/2013 Coll., on Management Companies and Investment Funds, as amended
  • ensuring that the information in the lists and registers, i.e. the list/register under the AoIRD, of tied agents under Act No. 256/2004 Coll., on Capital Market Undertakings, as amended, of tied agents under the AoSPS, of tied agents under the AoCC and of intermediaries of specific-purpose consumer credit, of payment institutions (only in respect of appointed agents), of electronic money institutions (only in respect of appointed agents) and of distributors of the pan-European personal pension product, is complete, correct and accurate
  • making notifications under Directive 2016/97/EU of the European Parliament and of the Council on insurance distribution